terms & conditions

SHIPPING

worldwide shipping is available for all purchases. if your country is not listed, please get in touch to arrange postage. purchases are shipped with a tracked and signed for service both nationally and internationally either by Royal Mail, dpd, parcelforce or ups. FOR MULTIPLE ITEM PURCHASES, overpaid SHIPPING COSTS WILL BE REFUNDED TO the ORIGINAL PAYMENT METHOD. please note any local IMPORT TAXES OR custom duties payable in the receiving country is the responsibility of the purchaser, AS SUCH PLEASE CHECK CHARGES BEFORE Purchasing. stock Items will be dispatched within 3 working days of your order being placed. Made to order items will be dispatched according to lead time provided at the time of purchase.

returns & REFUNDS

items are packed with great care to prevent damage occurring in transit. however, should your ceramic arrive damaged, please get in touch within 48 hours with photographs of the box, packaging MATERIALS and the damaged item for a refund.

subtle differences in colour, texture, form, and small surface IRREGULARITIES such as stone inclusions, grog variations, pin holes and iron spots are characteristics that are embraced as part of the unique qualities OF the materials used and the processes undertaken in MY handmade workS. if you are not COMPLETELY satisfied with your purchase, please get in touch WITHIN 3 DAYS at info@studiovivlee.com TO CONFIRM ELIGIBILITY for a refunD, AND TO RECEIVE PACKING INSTRUCTIONS FOR ITS SAFE RETURN. PLEASE DO NOT RETURN THE ITEM WITHOUT CONFIRMATION. return postage will be at the purchaser’s cost. YOUR REFUND EXCLUDING initial SHIPPING FEES WILL BE PROCESSED WITHIN 7 DAYS OF THE ITEM BEING RETURNED IN its unused original condition. UNFORTUNATELY, REFUNDS ARE NOT POSSIBLE FOR MADE TO ORDER, COMMISSIONs, seconds, or sale ITEMS.

COMMISSIONS

ALL ITEMS APPEARING ON THE WEBSITE ARE AVAILABLE TO COMMISSION. FOR A QUOTE AND DELIVERY LEAD TIME, PLEASE GET IN TOUCH WITH AT INFO@STUDIOVIVLEE.COM TO DISCUSS YOUR REQUIREMENTS. SHIPPING COSTS WILL BE ADVISED AT THE TIME OF A QUOTE BEING PROVIDED. UPON A QUOTE BEING AGREED, PAYMENT OF A 50% DEPOSIT CONFIRMS THE COMMISSION WITH THE BALANCE PAYABLE ON DISPATCH. WORK WILL COMMENCE ONCE THE DEPOSIT HAS BEEN RECEIVED, as such, DEPOSITS ARE NON-REFUNDABLE.